Warranty & Returns Policy
Lord Vaper’s Philosophy
We strive to provide our customers with the best possible experience, from pre-sales guidance through post-sales customer service. While each situation is different, and very personal to you, our customer, we’ve developed the policies below to ensure warranty and exchange/return processes are handled fairly and consistently. Should you have any questions, please Contact Us and we promise to respond promptly.
Product Operation Issues
Lord Vaper’s primary objective is to ensure that you’re fully satisfied with the operation of the product(s) purchased. If, for any reason, you determine that the product is not working correctly, contact us immediately via our Contact Us page. In order to diagnose the issue, please provide as much detail as possible, including a clear description of the problem that you’re experiencing. The following list of additional information (examples) will help us quickly diagnose the issue:
- Does the device charge?
- Does the device turn on after clicking the power button ‘n’ (typically 3 or 5) times?
- If the device has LEDs for status, do they flash with a specific frequency/sequence?
- If the product is an oil cartridge battery, have you tried at least one other oil cartridge to see if the symptom is the same?
- If you’re not getting as much visible vapor from your dry herb vaporizer, watch this Video before contacting us for further assistance.
NOTE: Most products arrive with a moderate battery charge, but it is always best to fully charge the battery before attempting to operate it.
In the event Lord Vaper determines that the product is not functioning properly, and the product is within the manufacturer’s warranty period, you are entitled to a replacement pursuant to the individual manufacturer’s guidelines. Many of the manufacturers require that you contact them directly to process a warranty claim. Please read the warranty information carefully when receiving your order, and follow instructions to register the product with the manufacturer, if required. Lord Vaper will provide guidance on the appropriate method after having determined that the product is defective.
NOTE: In general, all manufacturers require pictures and/or video showing proof of the defective operation. As the pixel resolution of mobile phones has dramatically increased, it’s sometimes difficult to take a video, of reasonable length, without exceeding the file size that can be emailed. In this situation, there are a number of safe methods to use for sending large files (through links into the Cloud) to us:
In many cases, we’ll try to advance replace the defective unit, and include a return label, if required, to return the defective unit. The buyer must take reasonable care of all goods in their possession and return them to us, with their original packaging, within seven (7) days from the date the RMA # was issued.
IMPORTANT: Many of the manufacturers require registration to activate the product warranty, so please review the contents upon arrival to ensure all required steps have been taken to cover your purchase. In other cases, simply saving the warranty card is all that’s needed for warranty service.
Dead on Arrival
Please inspect your products carefully upon receipt. All DOA, damaged, missing, or wrong product claims must be reported back to Lord Vaper within 72 hours from the time of delivery. It’s your responsibility to check within the time span and notify us of any discrepancy.
International Warranty Details
Unfortunately, due to strict import/export regulations, Lord Vaper is not able to support warranty returns on International orders (outside USA). Manufacturer warranties are included on virtually every item we sell. If your vaporizer arrived defective or has broken within the warranty period, and you are outside the US, it must be returned directly to the manufacturer for repair or replacement, if possible, and cannot be returned to us for a refund or exchange.
Exclusions and Limitations
The warranty service does not apply to (a) damage caused by accident, abuse, misuse, flood, fire, earthquake, acts of piracy, or other external causes; (b) to damage caused by operating the product outside the permitted or intended use as described by the manufacturer; (c) to a product or part that has been modified to alter functionality or capability; (d) to cosmetic damage, including but not limited to scratches, dents, and broken plastic or glass.
IMPORTANT: Warranty applies to original end-user purchaser only and is non-transferable. Warranty does not apply should you purchase through a 3rd-party Reseller such as eBay, Amazon, Craigslist, etc. Manufacturer warranties only apply to devices purchased at LordVaperPens.com or any authorized retailer serviced by an authorized Lord Vaper distributor.
Intentionally opening up or disassembling your device in any way will void your warranty.
Lord Vaper is happy to accept requests to return unopened product within the first fourteen (14) days after purchase. The product must be unopened, and will be inspected upon return to the Lord Vaper office. In the event any part of the product packaging, and/or product itself, is damaged, Lord Vaper Pens reserves the right to charge a restocking fee that is relative to the amount of damage incurred. It is the buyer’s responsibility to pay for return shipping when the return is of their own choice. Credit will be issued within seven (7) business days, which will include the price paid minus any shipping and handling costs incurred by Lord Vaper.
All consumable products (e.g., CBD oil cartridges, CBD flower, CBD wax, etc.), once opened, are not eligible for return at any time.
ALL OTHER SALES ARE FINAL. Before making your purchase, please ensure that you do a thorough review and research of the products that you intend to purchase. Please understand that most of our products are considered medical devices, and therefore can not be returned or exchanged for credit once they’re opened and/or used due to sanitary reasons. Additionally, Federal law prohibits the mailing of any item with residue of any material banned under Federal law.